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Customer Service Team Lead - FIE-14-02306

e currently seeking a Customer Service Team Lead. The right candidate will be an integral part of our talented team, supporting our continued growth. This position will be located in our New York, NY location. Responsibilities include, but are not limited to: We are looking for a Team Leader willing to do “whatever it takes” to get the job done Ideal candidate has a “can do” attitude with excellent communication skills Select, develop, motivate, and maintain a properly staffed team, so that all work is processed in accordance with service level agreements Compile, generate, and publish reports to ensure internal and external accuracy and productivity Coach employees for performance and development Provide clients with updated documentation for all processes Develop plans for improving quality, and efficiency by reviewing work flows, procedures, systems and performance Constantly monitor the workflow and utilize manpower in the most effective manner to ensure satisfaction of all service level commitments and maximization of cost effectiveness Responsible for scheduling vacations, floating holidays, overtime hours, and backup coverage for employees Responsible for maintaining equipment and performing software updates Meet critical client expectations and deliver results in a timely manner Identify and create the potential for add-on business by developing a deep understanding of the client’s business strategy and needs Maintain constant contact with the client for system changes to ensure that the department runs efficiently Maintain efficient and accurate updates of customer's operation to ensure customer and client satisfaction. These goals are met through example and guidance Ensure employees are cross trained and able to perform a variety of roles whenever necessary Manage daily team huddles Professional attire   Required Qualifications: High school diploma required /undergraduate degree preferred Minimum of 3 years supervisory experience managing a staff of non-exempt employees in a client facing environment Staff management experience including; establishing performance expectations and performance monitoring, corrective action documentation, as well as staff development and coaching Strong computer proficiency in email environments, MS Office, Outlook, Exchange Excellent oral and written communication skills Ability to excel in a fast-paced, multi-tasking, team environment Ability to coordinate available resources to provide effective operation Ability to perceive and analyze client, employee, and technical problems. Must be able to develop alternatives and make recommendations Must be flexible and have the ability to handle many projects at one time Must be self-motivated and able to perform with minimal supervision Ability to complete and write concise reports, procedures, and documentation that are error free Creative thinker Outstanding work ethic Target-driven Enthusiastic and passionate May be required to lift items weighing up to 50 pounds May be required to stand for long periods of time Ability to meet attendance policy Availability to work additional hours if needed Familiarity with Reprographics Centers Successful completion of a pre-employment drug test, employment history check, credit check and criminal background check  

Federal Way, Washington