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Guest Services Manager

We delight our customers by meeting their needs or exceeding their expectations. Job Summary: Directly responsible for the Front Desk, PBX, and Bell Staff. Will assist Guest Service Agents in satisfying guest requests and ensuring prompt satisfaction. Maintain a positive working relationship and open line of communication with the Board of Directors, Owners, Guests, and Sales/Marketing to ensure high levels of Customer satisfaction. Coordinate and verify timeshare exchange information and oversee the compilation of weekly reservations and occupancy statistics. Hire, train and retain associates for all supervised departments. Ensure adequate staffing levels for all departments. Coordinate schedules, payroll and expenses to meet or fall below budget. Prepare annual Guest Services Department budget and manage expenses within budget guidelines. Qualifications: Associates degree or equivalent experience.3 to 5 years experience in a hotel management role. Able to handle stress in a fast-paced work environment. Adaptable, flexible and able to multi-task. Able to exercise good judgment in making decisions.

Rapid City, South Dakota