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Retail Operations Manager
ion Responsibilities: • Oversee the day-to day operations of the stores and unresolved operational issues • Develop and implement standard store operating procedures • Uphold DNA Footwear’s high standards and consistency of customer service • Ensure that the highest standards of housekeeping on and off the sales floor are maintained • Provide necessary resources and support to the stores • Control costs for optimum effectiveness of operations • Plan and take steps to have optimum stock levels and minimize inventory discrepancies • Implement and support all security measures • Communicate vision, strategy, and clear directions to the entire team in stores • Structure the organization of retail activity and allocate responsibilities • Motivate, drive, inform, and actively coordinate the retail team • Monitor sales performance periodically • Implement and ensure that the sales employees are trained properly to maintain DNA Footwear’s high standards for customer service. • Monitor sales performance versus the budget/targets and take necessary actions accordingly • Develop and implement commercial action plans to grow the business • Monitor local trading environment and trends • Provide inputs to the merchandising team on buying and provide feedback for product development • Demonstrate sales leadership for staff by playing an active role on the selling floor when required • Motivate and coach staff to meet the agreed objective • All functions of customer relationship management for the retail stores Job Requirements: College degree. At least 5 years of experience in retail management. Exceptional written and verbal communication skills. Ability to think strategically and act decisively. Strong leadership and people management skills. Ability to remain calm under pressure and lead a team during stressful situations. Must be able to multitask & manage time independently.
Manteca, California
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