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Contract Administrator-Manufacturing Company

The primary objective of the Operations Dept is to provide sales support to and facilitate the processing of orders for the Sales Team. The Sales Support employee also acts in a Customer Service capacity in order to offer a full service environment to our Customers. Essential Job Functions: A Sales Support employee may be asked to learn and perform some or all of the job functions below. Organize and store daily pick tickets E-mail daily invoices and tracking reports to our customers Process customer orders both manually and using the automated upload system Update daily UPS Logs / maintain freight files E-mail customer ESN files Create and process Return Merchandise Authorization (RMA) requests received from our customers while inputting the information into the Inventory Management System (IMS) Process and import into the IMS Carrier Return Reports received from the Reverse Logistics Team Updates Carrier Return inventory in QuickBooks Processes customer credits Offer customer support in the form of providing order and/or tracking information, handling customer concerns, follow up on delivery issues, etc. Provide the Sales Team with customer information when needed, generate needed reporting, obtain delivery and tracking information, etc.   .   Knowledge and Skills Required: A working knowledge of QuickBooks, Excel, and Outlook Good communications skills Attention to detail and accuracy Professional work ethic  

Porterville, California