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Director of Group Accounts

cruiters is seeking a Director of Group Accounts. This role will be responsible for creating a top-to-top relationship that fosters trust in the account team, other agency personnel and the suite of services the Company may provide. This relationship-building role may also extend to the clients’ partner agencies. The Director is also expected to be and remain current on all industry practices, with particular attention to the retail environment.   Essential Job Duties and Responsibilities Provide leadership for the client teams under his/her supervision while fostering teamwork, employee morale, motivation and open communication Enforce and help evolve company account servicing policies and procedures as needed Troubleshoot and resolve any client service issue/problem that may arise from time to time Actively lead and support a positive, proactive, results-oriented work culture that is regarded by peers and stakeholders as innovative and demonstrative of firm’s culture, values and desire to super serve Work with client and agency stakeholders to determine, direct and develop the year’s goals, deliverables, required resources, budget, and program timing of account teams under his/her supervision Oversee the development and management of client budgets; forecast and track accounts’ revenue, ensure invoicing is proceeding properly Monitor profitability of accounts Remain engaged and abreast of project scopes and progress of same Ensure client teams continually assess, track and report on project milestones and provide timely status reports to client and Company management Attend client or client-related meetings as necessary Attend conferences and seminars, as needed   Revenue Responsibility Monitor accounts’ profitability to ensure they are tracking to or exceeding goals Grow agency revenue by providing existing clients top service as well as by upselling and cross-selling the full suite of company services.   Supervisory Responsibilities Directly manages Client Services Directors of the teams under his/her supervision Trains, coaches, guides, directs, develops and empowers direct reports using company-wide processes, tools and resources   Education BA/BS with emphasis in advertising, marketing or communications preferred; MBA a plus   Work Experience Proven track record of effective account management supervision experience on integrated marketing programs preferably in the specialty of shopper and/or experiential marketing – 3+ years. 8+ years of account service experience,   Skills & Competencies Demonstrated experience in relationship building; well-developed interpersonal skills. Demonstrated experience providing strategic marketing advice either within a blue-chip company or as part of an agency  Strong knowledge of traditional as well as new media. A deep understanding of the marketing and promotional industry, a vision for its growth and the commitment to advance Company’s forward-looking strategies within the marketplace. A thorough understanding of the U.S. Hispanic and multicultural markets. Bilingual a plus. Ability to inspire and lead client service teams to work cooperatively and synergistically with the various client agencies and Company departments Excellent communication skills: oral, written, listening and presentation Ability to analyze research and sales data and apply same to strategic recommendations and/or marketing plans Ability to problem-solve and “think on your feet” Good at multitasking    

Dana Point, California