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Divisional Director of Operations

cruiters is seeking a Divisional Director of Operations. This role will be responsible for the direction of 10 – 15 centers in a division including, but not limited to, coaching and developing managers, managing performance and expenses.   Responsibilities Manage division to meet financial goals. Visit centers and assess quality of operation and personnel. Work with managers to ensure that all Federal, State and Local laws are followed. Audit centers on a monthly basis to ensure compliance with all company policies and procedures. Recruit, hire, train, discipline, evaluate and discharge employees in the division. Review operating results of centers to identify areas of opportunity for increased profits and/or decreased expenses. Develop local marketing programs to drive traffic, increase total accounts and increase active account percent. Analyze competitive environment of each center and develop strategy to increase market share. Actively participate in Operation Reviews. Oversee expansion of new centers. Manage employee performance to minimize turnover and maximize center results. Resolves customer complaints in a timely manner. Ensures security measures are fully understood and carried out by all employees. Oversee calculation of bonuses/payroll for division. Oversee collections with past due, NSF, and write offs. Extensive travel within zone. Diligently ensure proper support from CSS for all centers and staff. Maintain proper working relationships with all corporate staff. Adhere to all points of the Creed.   Requirements College degree in business related field or equivalent experience. Demonstrated knowledge of business operations in a multi-unit environment, preferably with 3–5 years of experience. Excellent written and verbal communication skills. Ability to coach and develop employee skills. Strong personal and management skills.      

New Hampshire, United States