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Director of Operations - Business Management

e a dynamic and growing Real Estate Ownership, Development & Management company providing services within the metropolitan, greater New York areas, and the East Coast We have an immediate opening for an experienced Business Operations Manager to lead our Headquarters Operations Team The primary purpose of this role is to manage all heahquarters operational activities and deliver service quality performance while ensuring a professional image is presented at all times. Responsibilities: • To organize the operational structure, procedures and resources and ensure effective support for our business portifilo.Key requirements include: coaching, training and development of operational staff in order to optimize the performance of people. • To motivateand support employees to achieve objectives and increase their job satisfaction. • To encourage and develop new ideas for procedures and systems in order to continuously improve the ability of the operational structure to promote service to our customers. • To manage, develop, measure, review and take corrective action in order to ensure that customer service quality metrics meets customer requirements and achieve customer satisfaction targets • To ensure all service calls are performed on time to meet committed service standards and the documentation is correct. • To ensure timely and accurate communication of information which affects service quality. • To manage and ensure strict compliance of all relevant local, state, and federal procedures and regulations. • To manage and control costs whilst ensuring that operational service standards are continuously met in order to achieve budgets. • To ensure costs are regularly reviewed against agreed budget targets.   Requirements: MINIMUM of 3 years Operations Management and Team management experience; experience in the Real Estate rental and developmental industry a plus. Good planning and organizing skills Performance Management Team Development Previous experience in people management is essential An excellent communicator Ability to work in a matrized management environment   Salary and Benefits: BOE and competive benchmark    

Oxnard, California