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Patient Advocate / Inside Sales Specialist

atient Service Associate is responsible for facilitating the patient visit in a manner that is efficient and customer-focused. Primary duties focus on directing patients as they enter and exit the clinic, facilitating their return and making them feel welcomed. Scope of duties includes all functions of patient admission and exiting: telephone operations, appointment scheduling, new patient registration and payment collection. ESSENTIAL DUTIES AND RESPONSIBILITIES Staff working under this title will be cross-trained for all functions listed. Will be assigned to work in one suite on a regular or rotating basis. Telephone Operations (Provide appropriate routing and handling of all telephone calls in the suite) Reception (Greet all visitors and patients upon arrival with a professional, pleasant demeanor, Initiate the patient registration process, Provide appropriate assistance for walk-in information requests). 3. Appointment Scheduling (Schedule appointments for patients who are on the phone and/or in the suite (new and established) in a professional and pleasant manner. EDUCATION, TRAINING AND EXPERIENCE Exceptional customer service skills required High School Diploma or equivalent. Minimim of 2 years experience in a fast paced, high call volume environment -- health care a plus Bilingual in English and Spanish/Russian/Polish (preferred) Good computer skills required - MS Office a plus Experience with Electronic Medical Records (EMR) and Centricity -- a plus Must possess excellent oral, written, listening and interpersonal communication skills. Must be able to collaborate and interact with a diverse group of health care professionals Flexible with ability to adapt to changes in a quick and professional manner.    

Hialeah, Florida