e determined training needs, created and delivered training in MS Office, Epic, other commercial and proprietary software and hardware for more than seventeen years. I’ve taught individuals and groups of up to fifty people. Each class I taught was customized for people of various nationalities, departments and corporate levels and taught many times, filling more than 5,000 class seats. I wrote a training manual for each of them and more than 350 instructions for specific tasks....
Albany, New York