Google Ad

Service Delivery Manager 2 - MAN-14-00092

ervice Delivery Manager will be based in New York, NY. The right candidate will be an integral part of the Novitex team, supporting our continued growth. As Service Delivery Manager, you will be responsible for successful delivery of all aspects of the contracted site services and the on-site Novitex team. In order to achieve these objectives, you will be expected to maintain a high level of client contact; develop site personnel, and maintain a cost effective and profitable site operation. Responsibilities include but, are not limited to:  mail sorting, mail delivery, meter outgoing USPS mail, loading dock and S&R duties, maintenance duties including changing light bulbs, moving and packing furniture for shipping as well conference room set-up and other duties as requested.. We are looking for a Manager willing to do “whatever it takes” to get the job done Ideal candidate has a “can do” attitude with excellent communication skills Select, develop, motivate, and maintain a properly staffed team, so that all work is processed in accordance with service level agreements Compile, generate, and publish reports to ensure internal and external accuracy and productivity Conduct performance appraisals, and coach employees for performance and development Provide clients with updated documentation for all processes Develop plans for improving production, quality, and efficiency by reviewing work flows, procedures, systems and performance Constantly monitor the workflow and utilize manpower in the most effective manner to ensure satisfaction of all service level commitments and maximization of cost effectiveness Responsible for scheduling vacations, floating holidays, overtime hours, and backup coverage for employees Responsible for maintaining equipment and performing software updates  Meet critical client expectations and deliver results in a timely manner Identify and create the potential for add-on business by developing a deep understanding of the client’s business strategy and needs Maintain constant contact with the client for system changes to ensure that the department runs efficiently Maintain efficient and accurate updates of customer's operation to ensure customer and client satisfaction. These goals are met through example and guidance Ensure employees are cross trained and able to perform a variety of roles whenever necessary Manage daily team huddles Professional attire Required Qualifications: High school diploma or equivalent (GED) required Minimum of 7 years managerial experience managing a staff of (exempt/non-exempt) in a client facing environment Staff management experience of 10-15 employees including; establishing performance expectations and performance monitoring, corrective action documentation, as well as staff development  and coaching Departmental budget management experience Strong computer proficiency in email environments, MS Office, Outlook   Excellent oral and written communication skills Ability to excel in a fast-paced, multi-tasking, team environment Ability to coordinate available resources to provide effective operation Ability to perceive and analyze client, employee, and technical problems.  Must be able to develop alternatives and make recommendations Must be flexible and have the ability to handle many projects at one time Must be self-motivated and able to perform with minimal supervision Ability to complete and write concise reports, procedures, and documentation that are error free Creative thinker Outstanding work ethic Target-driven Enthusiastic and passionate May be required to lift items weighing up to 55 pounds May be required to stand for long periods of time Ability to meet attendance policy Availability to work additional hours if needed Successful completion of a pre-employment drug test, employment history check, credit check and criminal background check   

Bristol, Connecticut